Work With Us

We are hiring!

Closing Date of Friday 4th April 2025

Job Title: Yarn Guru  

Location: The Orry Mill Eaglesham, G76.  

Hours: Part-time, initially 2 days per week 10am to 16:00.   

Weekend working required. 

Benefits: Staff discount, access to workshops, opportunities for role development, and a family-orientated work environment.  

Job Overview  

We are looking for a passionate and experienced Yarn Guru to join our team. As a Yarn Guru, you'll be the first point of contact for our customers, helping to make our store a go-to destination for all things knitting, crochet, and fibre arts. While prior retail experience is not required, a passion for yarn and knitting is essential. Full training will be provided on our systems and processes.  

Responsibilities  

• Provide a warm, friendly customer experience, sharing your love of crafting.  

• Assist customers in finding patterns, colour matching, and fibre selection based on their needs.  

• Help customers understand and troubleshoot knitting and crochet patterns—confidence in assisting with common issues is required, but training will be provided.  

• Merchandise stock on the shop floor, ensuring products are attractively displayed.  

• Unpack, check, and shelve incoming stock.  

• Light cleaning duties 

• Maintain a welcoming and organised shop environment.  

• Answer customer inquiries via online chat, email, or messages—training on our communication tools will be provided.  

• Assist in processing and managing online orders—training will be provided.  

• Operate the POS (Point of Sale) system—full training and onboarding will be given.  

Qualifications  

Essential Skills:  

✔ Must be an avid knitter (crochet experience desirable but not essential) with confidence in reading patterns and helping customers troubleshoot common issues. 

✔ Basic PC skills (e.g., ability to use email, browse online stores, and learn new systems).  

✔ Basic arithmetic to help calculate yarn usage against projects and patterns. 

✔ Strong customer service skills—enthusiastic and approachable.  

Training Provided:  

✔ Using the POS (Point of Sale) system for in-store transactions.  

✔ Managing online orders and customer messages.  

✔ Merchandising and stock management.  

✔ Understanding our specific yarn and fibre selection. 

✔  Previous retail or customer service experience is a plus but not required.  

Why Join Us?  

• Be part of a friendly, craft-loving team.  

• Enjoy staff discounts and access to workshops.  

• Develop new skills in retail, e-commerce, and customer service.  

• A welcoming and flexible work environment with room to grow.